Some complaints are more likely to succeed than others. Here are some simple strategies that can increase your chances of being on the winning side.

If you have a problem with a utility company that you can’t resolve on your own you can file a complaint with the California Public Utilities Commission (CPUC). Read how the complaint process works.

Different companies answer to different government agencies, and you'll probably have to exhaust the company's complaint system first. Here's how to address your complaint to the proper agency.

Complaints about interstate phone service, including cell phones, should be directed to the Federal Communication Commission (FCC).

Links to the FCC and CPUC websites. The California Public Utilities Commission: http://www.cpuc.ca.gov/ The Federal Communications Commission complaint page: http://www.fcc.gov/cgb/complaints.html

The CPUC and FCC pay attention to complaints and look for patterns of wrong-doing. An official complaint is usually addressed quickly by your utility company. Official complaints are only a fraction of the consumers who faced the same problem, so your voice is powerful.