Consumers Fight Back - And Win!
Negotiating a late payment deposit with PG&E
TURN helps a member reduce a late payment deposit with PG&E to a fair amount she can afford. Learn how you can do it too!
Small Refund is Hugely Satisfying
A personal victory against her phone company proved to one customer that speaking out can have big rewards.
Putting A Stop to Illegally Inflated PG&E Bills
Anthony Ciccotelli was shocked when he received a PG&E bill for over $12,000, along with a letter from PG&E apologizing for their error in not billing him for close to four years. With TURN's help, he fought back.
FIGHT UNREASONABLE DEPOSIT DEMANDS
In May TURN received a call on the consumer hotline from L.L.Y. She was in the midst of a nasty dispute with Pacific Gas & Electric over their unreasonable demand for a deposit. Armed with years of consumer advice from TURN newsletters, she fought back—and won!
PG&E, You’d Never Lie to Me, But Just in Case … Let Me Check with TURN
This past winter, TURN member Spencer T. contacted me about his PG&E bill after discovering he had been on the wrong rate schedule for eight years. PG&E had told Spencer T. that he was not entitled to any refund from them, but just to be sure, he checked with us.
If I Had Known, I Never Would Have Roamed . . .
All the exciting new technology being introduced by cell phone companies presents enormous risks to consumers, who are not always told about the potential costs of various services.
TURN tips: how to stand up to your utility company — and WIN!
It is very important to have a strategy in mind before calling your utility. Have a pen and paper ready to take notes during your call. Write down the date and time of your call, and get the name of the representative and their direct extension if they have one. Ask to speak to a supervisor or manager right away.
