Telecom

California’s Poorest Protest Lifeline Changes
Report and video clip of recent CPUC meetings on proposed changes to the LifeLine Program.
NEW! Freedom From Telemarketers—It’s Easier Than Ever Before!
Over 157 million consumers depend on the Do-Not-Call list to keep annoying telemarketers away. Those consumers can now enjoy more freedom from telemarketers than before. The Federal Trade Commission (FTC), which administers the list, has announced it will be extended indefinitely.
The Telephone Repairperson No-Show
Is there a rule or a law that requires electric utilities and local phone companies to show up for repairs when they say they will?
How to Reach an Actual Human at Your Utility Company
Dear Consumer Advisor, I get so frustrated every time I have to call my utility company! The phone menu rarely offers what I want and never seems to lead to a real live human being. Is there any way to avoid the endless phone menu and connect with someone who can actually help me? Sincerely, Wanna Person
Wirepro: A Goldmine for AT&T, A Waste of Money for Most Consumers.
TURN advises consumers to think twice about the cost of Wirepro, which have recently gone up. Inside wire rarely break. For most customers, inside wire insurance is not worth the money, especially at $5.00 per month.
Is Bundled Service Right For Me?
Dear Consumer Advisor, What is bundled service, and why is AT&T constantly sending me glossy advertisements for it? ? Do I have to buy a package of services from them, and will it be cheaper if I do? Signed, Happily Unbundled
Protect Yourself From Slamming and Cramming
Beware of these two phone company practices!
Roaming charges for Internet use bring $16,379 bill
by Tanya SierraSan Diego Union Tribune
January 29th, 2010
TURN tells the San Diego Tribune that high data charges are all-too-familiar, and warns that cell carriers don't give customers courtesy calls similar to credit cards or banks before letting the charges accrue.
Chart: AT&T Calls in its Chips for Chong
A table of individuals and organizations who wrote letters supporting the nomination of Rachelle Chong to the CPUC and donations they have received from AT&T according to public record
AT&T to raise landline phone service by more than 20 percent
by Troy WolvertonSan Jose Mercury News
October 16th, 2009
TURN tells the Mercury News that AT&T will continue to raise rates.
'Cramming' Phone Charges Plague Bay Area Consumers
by Anna WernerCBS 5 Investigates
October 1st, 2009
TURN managing attorney Bill Nusbaum tells CBS-5 that the CPUC isn't enforcing laws against 'cramming' bogus charges on phone bills.
Consumer Activism Kills AT&T’s Unfair Service Agreement
TURN leads ordinary customers to a victory over AT&T

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