Slammed by an unexpected huge electric bill? It could be a billing error.

Tips for renters, apartment dwellers, and those on a budget.

Is there a rule or a law that requires electric utilities and local phone companies to show up for repairs when they say they will?

Dear Consumer Advisor, I get so frustrated every time I have to call my utility company! The phone menu rarely offers what I want and never seems to lead to a real live human being. Is there any way to avoid the endless phone menu and connect with someone who can actually help me? Sincerely, Wanna Person

How to avoid a power shut-off this winter

Confused by the "baseline quantities" line item on your energy bill? Let the Consumer Advisor explain....

Full list of energy-efficiency programs and rebates

Dear Consumer Advisor, What is bundled service, and why is AT&T constantly sending me glossy advertisements for it? ? Do I have to buy a package of services from them, and will it be cheaper if I do? Signed, Happily Unbundled

Dear Consumer Advisor, I recently used my cell phone to access the Internet, and the resulting bill was much, much higher than what I expected. Can you explain some of the charges that appeared on my bill, and tell me how to avoid them?

TURN's consumer advisor helps a TURN member avoid early cancellation fees from her wireless provider