Consumer Tools
This page provides tools to help you understand your bills, learn about your rights as a consumer, lower your monthly expenses, challenge unjust utility company practices and access information about important money-saving programs. If you don't find the answers to your questions here, you can contact TURN's Consumer Advisor, toll free at 1-800-355-TURN (8876) or consumerhotline@turn.org
File A Complaint
Can't resolve an issue with your utility's customer service department? File a complaint!
Save Money and the Planet
Weatherization, energy efficiency and conservation can lower your electric bills and save the planet at the same time.
Consumer Beware
Watch out for rip-offs and scams, and don't get pressured into contracts or agreements you can't afford.
Get Smart About Your Electric Bill
Be a smart energy consumer! Learn how to read your bill, use less electricity, and how to reach a live person at your electric company. Avoid shut-offs, deposits, and get connected to FERA and other help with your electric bill.
Get Smart About Your Gas Bill
Be a smart natural gas consumer! Learn how to read your bill, save energy, and reach a live person at your gas company. Avoid shut-offs, deposits, and get connected to CARE and other help with your electric bill.
Low-Income Assistance
Get help with your bills! Click here to learn about low-income rates, help paying, utility deposits, avoiding shut-offs, and a flat-rate phone line.
Get Smart About Your Phone Bill
How to be a Smart Phone Consumer. Advice on how to read your bill, sign up for the LifeLine rate, avoid unnecessary charges, get on the Do Not Call list, and 10 things you need to know before you sign a cell phone contract.
Letters to the Consumer Advisor
Answers to TURN member's questions about their phone, gas and electric bills and companies. Have a question? Ask the consumer advisor at consumerhotline@turn.org or call (800) 355-8876.
Consumers Fight Back — And Win!
Don't get discouraged! Read about consumers who fought back and won, getting unfair charges taken off their bills — even early termination fees and data charges.
Smart Meters
TURN's take on Smart Meters. What are they? Will they save money? Will they save electricity?
