PG&E Ranks in Bottom Third in U.S. Customer Satisfaction Survey: New Report

Source: The Mercury News |  By George Avalos

PG&E languishes in the bottom third of a list of dozens of big utilities nationwide in terms of customer satisfaction, although the embattled power company’s rank is improving, a new survey shows.

“If PG&E cared about customer rankings, it would spend less money on public relations and slick television commercials, and more on live persons to answer the phone when customers call,” Mark Toney, executive director with The Utility Reform Network, or TURN, said in comments emailed to this news organization. “If PG&E wanted a better reputation, it would stop overspending on excessive tree removal, and more on connecting new electrical service to affordable housing developments, schools and hospitals that have been on a waiting list for months.” “If PG&E wanted to boost customer confidence, it would prioritize delivering the cleanest, safest and most reliable service at the most cost-efficient manner, instead of prioritizing shareholder profits,” Toney said.