PG&E Halts New Third-Party Partnership Program After customer Confusion, Concern

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Written By Alejandra Cruz

Source: Santa Rosa Press Democrat  |  By Marisa Endicott

PG&E will end a new program offering billing services for a company selling home protection plans that caused confusion and concern from customers. That applies to the partnership with HomeServe as well as the consolidated billing offering with any other company for the time being, she said. PG&E started notifying customers who signed up on Friday. In October, HomeServe said more than 5,000 PG&E customers had enrolled. Those continuing with a protection plan will now receive bills from HomeServe and will pay the company directly. Those seeking to cancel can call HomeServe at 1-833-572-2846.

 
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Alejandra Cruz
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