Source: USA Today | By Betty Lin-Fisher

"Customers may be losing a choice for reliable service," said Regina Costa, telecommunications policy director for The Utility Reform Network (TURN) in California. Costa, who also chairs the telecommunications committee for the National Association of State Utility Consumer Advocates, said copper wire technology landline service is the most reliable format for calls because the phone lines still work when there is a power outage, earthquake, or other natural disaster.

AT&T plans to eliminate its traditional landline phone service across nearly all U.S. states in its service area by 2029, according to an official announcement. The wireless carrier has said its copper wire infrastructure is antiquated, maintaining it is costly and better service is available through fiber and wireless broadband networks.

Source: San Jose Spotlight | By Brandon Pho

A representative with The Utility Reform Network (TURN), an Oakland-based group that advocates for affordable connectivity, said AT&T retreated and pulled the bill in the face of public scrutiny. “Californians saw through AT&T’s smoke and mirrors,” TURN’s Telecom Policy Director Regina Costa told San José Spotlight. “The bill wasn’t about modernizing AT&T’s network, it was about giving AT&T the power to walk away from providing any kind of service wherever it chose.”

A state bill that would have let AT&T off the hook for emergency landline service — circumventing state regulators and affecting remote pockets of Santa Clara County — is on hold after public backlash. Assembly Bill 2797 has been pulled from the California Senate Energy, Utilities and Communications Committee meeting slated for Tuesday. It comes after the bill — originally about horse racing — was gutted and amended to give telecommunications companies another way out of their “carrier of last resort” duty if they submit a notice showing a lack of customers or that alternative services are available. Critics said AT&T is behind the bill, which Assemblymember Tina McKinnor introduced just before state utility regulators denied AT&T’s request to withdraw from its state obligation.

Source: KTVU Fox 2 | By Ann Rubin

Right now, AT&T is what's called a carrier of last resort. It's required by law to offer landline service to anyone in California who wants it. But that could soon change thanks to proposed legislation. AB 2797 would make it easier for AT&T to pull out of certain areas. "If this passes, they are not obliged to provide service, which means they can pull completely out of serving an area. They can decide they don't want to serve certain neighborhoods. They can decline service to customers, refuse to repair their phone lines," says Regina Costa of The Utility Reform Network or TURN.

Politicians and utility advocates are speaking out. They say Californians' right to landlines needs to be protected, and they're concerned proposed legislation puts that right in jeopardy. In this part of Santa Clara County, when there are wildfires or earthquakes, landlines can be lifelines. Mary Picchetti says her neighbors are all scared they could lose theirs.

Source: Bay City News | By Ruth Dusseault

“Copper uses electricity. But when the power goes out, the power is provided from the telephone company by very big generators,” said Regina Costa with The Utility Reform Network, a nonprofit watchdog group that advocates for affordable power and phone service. “When an earthquake hits and the power’s out for two or three days, you still have local phone service.”

The California Public Utilities Commission has rejected AT&T’s request to withdraw as a carrier of last resort, or COLR, but it also decided to revisit the rules of determination. Meanwhile, a new bill in the state Legislature would revise the requirements for any company to be designated the COLR. The COLR is a cornerstone of utility regulation. It obligates a carrier to provide basic service to all customers within their territory no matter where they live. It can provide telephone service over any technology, such as copper, fiber, cable, voice over internet protocol (VoIP is a combination of copper and fiber), or wireless cellular. AT&T California has held that designation since 1996. It planted utility poles and strung copper telephone wire throughout the state.

Source: CalMatters | By Khari Johnson

California’s Public Utilities Commission today rejected AT&T’s application to stop providing landlines and other services in areas where there is no other option.

Its 4-0 vote came after a judge determined the application by AT&T California was “fatally flawed.”

Source: SF Chronicle | By Aidin Vaziri

AT&T must continue offering landline telephone service in California, state regulators decided Thursday.

Source: San Jose Spotlight | By Brandon Pho

Affordable connectivity advocates like Regina Costa don’t buy it. “They have the ability right now to put fiber optic into their network and they have chosen not to. So what does that say?” Costa, telecom policy director for the Oakland-based utility reform group TURN, told San José Spotlight. “In the era of climate change there are going to be more and more problems and that includes fires. If you are in an area that doesn’t have a reliable alternative, which is much of California, and we’re hit by an earthquake or have fires — you cannot rely on being able to call 911 to contact family, friends to let them know you’re okay.” Costa called the bill “cynical.” “It’s a greedy bill and it puts Californians in jeopardy,” Costa said. “It would be a public safety catastrophe.”

After public outcry across the Bay Area, state regulators this week barred AT&T from pulling out of a crucial lifeline for hard-to-reach residents in remote pockets of Santa Clara County: basic landline services. But on the eve of the California Public Utilities Commission’s Thursday decision, a state law proposal about horse racing was gutted and amended to legislation that would give the telecommunications giant another way to phase out its statewide landline duty. The new Assembly Bill 2797 would relieve telephone carriers from their “carrier of last resort” designation if they submit a notice showing a lack of basic customers or that alternative carrier services are available in a given area.

Source: The Mercury News | By Ethan Baron

The Utility Reform Network estimated that hundreds of thousands of households in the Bay Area and millions around California would have lost landline service if the California Public Utilities Commission had approved AT&T’s proposal. “It’s a great victory for Californians,” said Regina Costa, telecommunications policy director for The Utility Reform Network.

State utility regulators Thursday unanimously shot down a massively unpopular proposal by AT&T to scrap landline service for most of the Bay Area and much of California that critics charged would have stripped many older people and rural residents of a communications lifeline in power outages and disasters such as fires and floods.

Source: LAist | By Nereida Moreno

“We're now in fire season and people had better have a way to receive emergency alerts and communicate with each other when the power goes out,” said Regina Costa of the advocacy group TURN. It helped organize residents around the landline issue. “AT&T did not prove its case at the commission … they didn't present any evidence to show that customers would have any real alternatives, and in fact, they admitted that they don't,” Costa said. “In California, we tend to look at things a little more closely, so hopefully [lawmakers] will see through this,” Costa said.

After months of public backlash, California regulators are expected to reject AT&T’s bid to phase out landline service at a meeting on Thursday this week — but the company is still exploring other legal remedies. AT&T is trying to withdraw as a carrier of last resort (COLR) which requires the company to offer basic phone service to anyone who wants it. It’s held that designation since 1996, and remains one of the only companies in the state to offer traditional copper-based landline service.

Source: LAist | By Nereida Moreno

Regina Costa, Telecommunications Policy Director for the advocacy organization, TURN, provided the following comments on our May 10 radio interview.

-I expect the CPUC to approve the proposal to dismiss AT&T's application. AT&T could not show that there are other carriers who will serve everyone and tried to argue that was irrelevant. That doesn't jive with the law or the CPUC rules and is rightfully being rejected.

-We would not be surprised if AT&T goes to the legislature. AT&T is trying to pitch this as an application to promote broadband. It is the opposite. It is a proposal that would allow them to pick and choose who to serve, leaving entire communities and many neighborhoods that they deem undesirable out in the cold. I sent her the April 24 Earnings Call, and the quote from the AT&T Director, CEO, and President.

-The Administrative Law Judge rightly pointed out that nothing is stopping AT&T from deploying its advanced network right now.

-Californians turned out in droves to the public participation hearings, in person and after waiting hours on the phone. They overwhelmingly said that AT&T is wrong, that there are no alternatives in much of AT&T's territory, and the Commission should reject the proposal.

-The new CPUC proceeding will be very, very important, because it is about universal service - how to ensure that every Californian can receive essential communications services, without discrimination. Discrimination isn't just price discrimination, it is what services are available. And what is meant by basic service. And should it incorporate reliability requirements.

Source: Redheaded Blackbelt | By Sarah Reith

“ ‘AT&T is touting this application as pro broadband,’ [Regina Costa] remarked … But as the judge pointed out, nothing in the application actually does that. There is a lot of could, and would.’…”

AT&T will likely have to continue as the carrier of last resort in California, relieving some anxiety about the future of landlines in rural parts of the state.…

Source: Point Reyes Light | By Ben Stocking

““What AT&T really wants is to stop providing essential telecom service to 99 percent of its service area, without providing a shred of evidence that there are real alternatives,” said Regina Costa of The Utility Reform Network, an Oakland-based consumer group. .”

A judge has issued a stinging opinion recommending that the California Public Utilities Commission reject AT&T’s request to end landline service in California—a move that would leave thousands of West Marin customers without reliable service.

Source: USA Today | By Betty Lin-Fisher

While the rejection is a proposal and still needs to be approved by the commission, Regina Costa, telecommunications policy director for The Utility Reform Network (TURN) in California, said she fully expects the board to approve it. “What AT&T really wants is to stop providing essential telecom service to 99% of its service area, without providing a shred of evidence that there are real alternatives. This includes many areas threatened by wildfires, earthquakes, floods and power shutoffs," Costa said in a press release. "If AT&T gets its wish, it would significantly jeopardize public safety." In an interview with USA TODAY, Costa, who is also chair of the telecommunications committee for the National Association of State Utility Consumer Advocates, said California's proposed rejection of the landline waiver is on top of a recent rejection in Utah for another utility to waive its obligation to provide landlines. "I think it's very important for consumers nationwide,'' Costa said. "I think that would give other states the impetus to look at the same thing."

California utility regulators are proposing rejecting a request by AT&T to eliminate its responsibility to provide traditional landline phone service. That could have implications nationwide, a consumer advocate said. Fewer telephone companies are offering basic landline phone service as the utilities say the copper-wire infrastructure is old and expensive to maintain, and the demand for landline phone service is low as consumers move to mobile and other services.

Source: San Francisco Chronicle | By Julie Johnson

“Customers have hit the breaking point and have passed it,” said Matthew Freedman, an attorney for ratepayer advocate group The Utility Reform Network, which supports the fixed charge plan. “People who live in the Central Valley have taken it on the chin as rates have gone up.” “You have to start somewhere,” Freedman said. “Doing nothing is a bad choice.”

California regulators are set to vote Thursday on a major change to utility bills that could raise costs for some residents already burned with soaring rates, while lowering costs for others. The California Public Utilities Commission will decide whether to approve a $24.15 fixed charge on utility bills in exchange for lowering the per-unit price of electricity. The rule would apply to customers of Pacific Gas and Electric Co., San Diego Gas & Electric and Southern California Edison.

Source: The Press Democrat | By Marisa Endicott

“A woman described how essential her internet service has been in facilitating medical appointments for her mother in hospice care. ‘I strongly encourage policies that support a modern and robust network for everything in California,’ she said. ‘I don’t want the CPUC to stand in the way of progress.”

The backlash from California communities and officials has been swift and steady as state regulators consider whether to release AT&T from…

Source: CBS News | By Ruth Dusseault

According to Regina Costa with The Utility Reform Network, a nonprofit watchdog group that advocates for affordable power and phone service, the two designation requests are linked in a slight-of-hand to get out from regulations. If AT&T is released as the COLR, then it is no longer obligated to provide basic service. "There's the catch," said Costa, "They are saying they will provide California LifeLine, but only where it has an obligation. At the same time, they are asking for a release of the obligation as carrier of last resort. So, it's really a lot of smoke and mirrors." Costa says that AT&T is allowed to offer LifeLine using Voice over Internet Protocol (VoIP), which is a digital service that can be transmitted on either copper or fiber optic wires, but she says the company chooses not to do that. "So, it is being pitched as if they are getting rid of these old, antiquated lines," Costa said. AT&T also co-owns most of the utility poles with PG&E, said Costa. "So, if you want to use the pole, you have to negotiate with AT&T."

On Tuesday, over 200 phone comments were heard by the California Public Utilities Commission over their consideration to release AT&T from its obligation to serve as the state's carrier of last resort. The carrier of last resort designation, or COLR, is a cornerstone of utility regulation. It obligates a carrier to serve all customers within their territory no matter where they live, even in places with spotty cellphone service.

Source: RedHeaded Blackbelt | By Sarah Reith

But many people testified that AT&T is not maintaining its infrastructure. And Regina Costa, telecom policy director for TURN, The Utility Reform Network, a ratepayer advocacy organization, disputed the idea of robust competition for reliable phone service. “These guys had the advantage because they had a monopoly for many, many decades,” she said in an interview before the hearing.” And they had customer support for many decades. There was a point in time where they allowed competition for local service, but very few of those companies survived.”

The Board of Supervisors chambers, the overflow room, and the courtyard at the Mendocino County government campus were packed yesterday for a highly interactive public participation hearing about two proposals from AT&T. The California Public Utilities Commission is evaluating the company’s request to relinquish its status as an eligible telecommunications carrier and to be released from its obligation to continue as the carrier of last resort, or COLR.

Source: National Public Radio: Marketplace Tech | By Lily Jamali & Rosie Hughes

Regina Costa, telecom policy director at the Utility Reform Network, an advocacy group, told Marketplace’s Lily Jamali that having a “carrier of last resort” matters. Regina Costa: It means it can’t pick and choose that it will provide service to some customers and not others. It means the service is supposed to be reliable. It means they decide they’re going to put money into this neighborhood, but not that neighborhood. It’s based on the notion that it is absolutely imperative for society that everyone in our nation has the ability to get essential communication service, for your family, for communicating with your job, for communicating with your school, for communicating with social service agencies and other governments, and especially in times of emergencies.

Before cellphones, a twisted pair of copper wires that linked our homes to the local phone company kept us all connected. Today, in much of California, telecom giant AT&T is still required to provide that basic landline phone service to anyone who wants it. Now though, AT&T is asking regulators to be relieved of that obligation. “No customer will be left without voice or 911 service,” the company says. Californians weighing in, by and large, are skeptical.

Source: USA Today | By Betty Lin-Fisher

If California allows the waiver for AT&T, it becomes a slippery slope for other states, said Regina Costa, telecommunications policy director for The Utility Reform Network (TURN) in California and chair of the telecommunications committee for the National Association of State Utility Consumer Advocates. “I think the nation is watching California very closely,” said Costa. “Is there a replacement that will guarantee service to all customers and guarantee reliable service?” That service needs to be available to all customers at a reasonable cost, said Costa. “Customers really get squeezed with service offerings and price increases” for alternatives, she said.

The California Public Utilities Commission is considering an application by AT&T to waive its responsibilities to be what’s called “Carrier of Last Resort,” meaning the utility has to offer the copper-wire landline service. The utility said in filings with the commission that the technology for the traditional landlines is old and demand is low. The utility and many of its peers have been petitioning state utility commissions and state legislators, asking to be relieved of the task of maintaining and offering the traditional landline service.

Source: Cal Matters | By Alejandra Reyes-Velarde

“Honestly, how much longer do folks have to wait?” asked Ashley Salas, an attorney with the consumer group, The Utility Reform Network (TURN). “How much longer are folks going to be harmed?” Advocates say they were not aware of any changes the utilities commission made to their application process, and regardless of the changes, residents without legal status haven’t been able to access the program. “It’s not making a meaningful difference for folks to be able to access the program,” Salas said.

It’s been 10 years since California decided to let low-income undocumented immigrants qualify for state subsidies of phone and internet services. Today the California LifeLine program — which helps 1.2 million low income households get free or discounted services — still excludes hundreds of thousands of undocumented residents because they don’t have Social Security numbers.